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Customer Service Rep Needed for Ebay Amazon eCommerce online business (Union City, NJ)
compensation: $12 - $19/hr. TBD Upon Experience. Medical Benefits. 401k Plan. 5 Paid Days off per year.
employment type: full-time
We are an e-commerce online sales business selling speciality electronic product.
We are looking to hire a full time individual as customer sales and support for Ebay, Amazon and online website customers.
An experience in this area is a MUST.
Responsibilities include but are not limited to:
• Reply to customer messages, manage ebay amazon account health and feedback issues via email, phone, messenger. All emails should be resolved in the proper fashion in such a manner so that company does not receive negative responses from customer.
• Take ANY phone calls, related but not limited, to shipments whereabouts, technical issues, installations issues.
• Manage eBay Resolution Center, payment disputes, return requests or cases, Order cancellations, Order refunds.
• Manage Amazon A-to-z claims, Manage SAFE-T Claims, Manage Seller Fulfilled Returns, Manage Feedback removal.
• Take phone orders.
• Make sales, marketing phone call to get more business.
• Process and print order labels, sort and prepare customer orders for shipping.
• Manage School purchase orders. Manage their account receivables by sending invoices and followup on payments.
• Knowledge of Amazon Seller Central, Ebay, E-Commerce is a MUST.
• Must know outlook, excel, word, ups, fedex, usps.
• Shipworks knowledge is a plus.
• Must know English reading, writing, typing.
• Spanish language skills are a plus.
• Fast computer typing/input speed.
• Photo Editing skills are a plus.
• Electronics repair customer sales and support skills are a plus.
• Long term commitment is a plus.
• Must be detail-oriented, professional, hardworking, and a team player.
• Union City NJ
• Working Hours:
• Full Time, overtime available.
Compensation: $12 - $19/hr. TBD Upon Experience. Medical Benefits. 401k Plan. 5 Paid Days off per year.
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