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Double RMA

Double RMA – Important Information for Customers

A second return (Double RMA) often occurs when the issue is not caused by the screen.

Returned screens frequently test in perfect working condition during our diagnostics.

If no defect is found, the problem may be related to other components within the laptop.

Possible Causes (Not Related to the Screen)

  • EDID configuration issues
  • Software or driver conflicts
  • Loose, damaged, or misaligned connectors
  • Motherboard or GPU-related issues
  • Backlight IC or other internal component behavior

Why Proper Diagnostics Matter

A simple plug-in test does not accurately identify display issues.

A reputable repair facility with the right tools (EDID testers, signal meters, screen benches) can determine the true cause.

How a Double RMA Happens

  1. Customer orders a replacement screen
  2. Issue remains after installation
  3. Returned screen tests perfectly
  4. Customer orders a second screen
  5. Same issue occurs again
  6. Result: Two returns, same unresolved problem

How to Avoid This Situation

Before Ordering Another Screen:

  • Review the provided information before ordering another screen
  • Confirm whether the issue is truly caused by the LCD panel
  • Have the device properly diagnosed to prevent unnecessary returns

Need Help?

If you're unsure, please contact us — we're happy to assist and help you determine the correct next step.

Email: service@blisscomputers.net
Phone: (201) 442-0091